Privacy policy

1. Personal data collected

2. Purposes of collection

• Receiving and fulfilling orders
• Delivering products
• Communicating with customers
• Customer support and improving service quality
• Ensuring the website functions correctly
• Optimising marketing campaigns (only with consent)
• Providing reports where required by law

3. Processing and retention

Personal data may be processed by collecting, storing, organising, updating, using and transferring it where there is a lawful basis. Data is retained only for the necessary period and is deleted or anonymised when its purpose has ended.

4. Sharing personal data with third parties

Nour does not sell users' personal data to third parties or share it for commercial purposes. However, data may be transferred in the following cases:

• Couriers and delivery companies (for delivery)
• Payment systems and banks (to confirm payment)
• Public authorities (where required by law)

These partners are required to protect the confidentiality of the data.

5. Payment information

Payments are processed through banks or certified payment platforms. Nour does not store or process bank card details.

6. Marketing and notifications

With the user's consent, Nour may send notifications about discounts, new products and special offers. Users may opt out of SMS or email notifications at any time.

7. User rights

Under the legislation of the Republic of Azerbaijan, users have the following rights:

• Receive information about data collection
• Access personal data
• Request correction of data
• Request deletion of data
• Object to processing

8. Data security

Nour takes technical and administrative security measures to protect personal data. However, information transmitted over the internet is not 100% secure and some risks may exist.

9. Children's data

The website is not intended for people under 18. If a user under 18 has provided data, Nour has the right to delete that data.

10. Third-party links

The website may contain links to third-party websites. Nour is not responsible for their privacy policies.

11. Changes to this privacy policy

Nour reserves the right to change this policy at any time. The updated version takes effect when it is published on the website.

12. Nour iOS app

This policy also covers the Nour iOS app. We process your name, email and phone for your account; delivery address, cart, favourites and order details for shopping; and content you submit for support and reviews. Guest carts and favourites are stored on your device and merged with your account when you sign in.

• The app has no advertising tracking SDK and does not use IDFA.
• The app does not request precise location, contacts, microphone or photo-library access.
• Images may be cached on your device for faster loading. Session cookies are used to sign you in.
• Card numbers and security codes are entered on a protected Epoint or bank page. Nour receives order and payment status.

13. Delete your account in the app

Open Account → Account settings → Delete my account and confirm with your password. Access is disabled; identifying profile data is anonymised, and addresses, cart, favourites, reviews, notifications and saved-card references are deleted. Order records may be retained for the period necessary to fulfil orders, account for payments and meet legal obligations. Uninstalling the app does not delete your account.

14. Privacy contact

For questions about your data or this policy, email info@nour.az or call +994 51 355 66 46. Do not send your password or full card details.

Legal basis

• Law of the Republic of Azerbaijan on Personal Data
• Law of the Republic of Azerbaijan on Information, Informatisation and Protection of Information
• Law of the Republic of Azerbaijan on Electronic Commerce
• Law of the Republic of Azerbaijan on Protection of Consumer Rights