Return window
14 daysN
NOUR.AZ
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NOUR · Support
Returns and exchanges
Your satisfaction matters. We make returns straightforward.
Return delivery
FreeRefund processing
3–5 daysHow returns work
Contact us
Send a return request within 14 days
Prepare your product
Unopened, in its original packaging
Courier collection
Hand the product to the courier
Refund
To your account within 3–5 business days
Eligible for return
- Damaged or defective product
- Wrong product delivered
- Product does not match its description
- Allergy concern before testing the product
- Changed your mind (unopened product)
Not eligible for return
- Opened or used products
- More than 14 days have passed
- Discounted or final-sale products
- Gift cards
- Products without original packaging
Please note
Original packaging
Return products in their original packaging with all accessories. Products without packaging cannot be accepted.
Refund
Refunds use your original payment method. A bank account number is required for cash purchases.
Exchanges
You can exchange a product for another variant. Any price difference must be paid.
Guarantee
Damaged or defective products have a 30-day guarantee, with a full refund offered.