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Returns and exchanges
Return conditions, the steps and how refunds work.
- Return window
- 14 days
- Return delivery
- Free
- Refund processing
- 3–5 days
How returns work
- 1
Contact us
Send a return request within 14 days
- 2
Prepare your product
Unopened, in its original packaging
- 3
Courier collection
Hand the product to the courier
- 4
Refund
To your account within 3–5 business days
Eligible for return
- Damaged or defective product
- Wrong product delivered
- Product does not match its description
- Allergy concern before testing the product
- Changed your mind (unopened product)
Not eligible for return
- Opened or used products
- More than 14 days have passed
- Discounted or final-sale products
- Gift cards
- Products without original packaging
Good to know
- Original packaging
- Return products in their original packaging with all accessories. Products without packaging cannot be accepted.
- Refund
- Refunds use your original payment method. A bank account number is required for cash purchases.
- Exchanges
- You can exchange a product for another variant. Any price difference must be paid.
- Guarantee
- Damaged or defective products have a 30-day guarantee, with a full refund offered.
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